Game crash randomly... literally randomly...

[AndarielHalo]

This started yesterday after adding about 350 packages to my downloads folder. The game crashed with the typical "The application has encountered an error. This application will now close" error. I tried removing the 350 I had added that day, and it still gave me the error. I then tried removing ALL downloads and it STILL gave me this issue. I removed all the neighborhood data and it finally worked.

I then added the downloads back in with the neighborhood and it crashed. I removed all the downloads, and left the neighborhood and it worked.

After some serious working, I managed to get it working with all downloads but without the neighborhood, and I then tried removing specific packages from my 350 on 6/14, and it still crashed. I reinstalled the entire game, and put the entire downloads back in... and it still crashed. I then placed in all up until 6/13, and it worked. I then carefully added the files from 6/14 of the 350, and it kept working. I only kept about 270 to 300 of the original files, and it worked.


Now today, it crashed when I added some new files today! I tried removing those new files, and it STILL crashed! I'm not going through this BS again, what is wrong with the game?!




In case it makes a difference, I include my latest log file from the crash:


Exception time: 06/15/2007, at 18:01:21.
Exception code: 0xE06D7363 (-529697949) .
Current thread ID: 2172 (0x0000087c).
Version information:
Application/module path: C:\Program Files\EA GAMES\The Sims 2\TSBin\Sims2.exe
Application/module version name: The Sims 2
Application/module version: 1.0.0.1022
System version: Windows NT 5.1
System memory: 512 Megabytes total, 52 Megabytes free.
Application/module configuration: ReleaseSRT-P


Extra Exception Data:

Shutdown: 0
HostName: NEEDLES
MemoryUsage: 107412K
Neighborhood Name:
Neighborhood Prefix:
Lot Name:
Extra Exception Data End:

Exception module: C:\WINDOWS\system32\kernel32.dll.
Exception address: 0x7c812a5b. Section:Offset: 0x01:0x00011a5b.

Registers
EAX: 0012f8a0
EBX: 0fc40cc0
ECX: 00000000
EDX: 41006e6f
ESI: 0012f930
EDI: 0012f930
CS:EIP: 001b:7c812a5b
SS:ESP: 0023:0012f89c EBP:0012f8f0
DS:0023 ES:0023 FS:003b GS:0000
Flags: 00200206

Loaded Modules
Address Size Module Path
----------------------------------------------------------------------------------------------
0x00400000 14319616 Sims2.exe C:\Program Files\EA GAMES\The Sims 2\TSBin\Sims2.exe
0x7c900000 720896 ntdll.dll C:\WINDOWS\system32\ntdll.dll
0x7c800000 1003520 kernel32.dll C:\WINDOWS\system32\kernel32.dll
0x77dd0000 634880 ADVAPI32.DLL C:\WINDOWS\system32\ADVAPI32.DLL
0x77e70000 593920 RPCRT4.dll C:\WINDOWS\system32\RPCRT4.dll
0x77f10000 290816 GDI32.DLL C:\WINDOWS\system32\GDI32.DLL
0x7e410000 589824 USER32.dll C:\WINDOWS\system32\USER32.dll
0x77c00000 32768 VERSION.DLL C:\WINDOWS\system32\VERSION.DLL
0x4fdd0000 1728512 D3D9.DLL C:\WINDOWS\system32\D3D9.DLL
0x6d990000 24576 d3d8thk.dll C:\WINDOWS\system32\d3d8thk.dll
0x77c10000 360448 msvcrt.dll C:\WINDOWS\system32\msvcrt.dll
0x76b40000 184320 WINMM.dll C:\WINDOWS\system32\WINMM.dll
0x76390000 118784 IMM32.DLL C:\WINDOWS\system32\IMM32.DLL
0x75a70000 135168 MSVFW32.DLL C:\WINDOWS\system32\MSVFW32.DLL
0x7c9c0000 8474624 SHELL32.dll C:\WINDOWS\system32\SHELL32.dll
0x77f60000 483328 SHLWAPI.dll C:\WINDOWS\system32\SHLWAPI.dll
0x5d090000 630784 COMCTL32.dll C:\WINDOWS\system32\COMCTL32.dll
0x73b50000 94208 AVIFIL32.DLL C:\WINDOWS\system32\AVIFIL32.DLL
0x774e0000 1298432 ole32.dll C:\WINDOWS\system32\ole32.dll
0x77be0000 86016 MSACM32.dll C:\WINDOWS\system32\MSACM32.dll
0x77120000 573440 OLEAUT32.DLL C:\WINDOWS\system32\OLEAUT32.DLL
0x71ab0000 94208 WS2_32.DLL C:\WINDOWS\system32\WS2_32.DLL
0x71aa0000 32768 WS2HELP.dll C:\WINDOWS\system32\WS2HELP.dll
0x73f10000 376832 DSOUND.DLL C:\WINDOWS\system32\DSOUND.DLL
0x773d0000 1060864 comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x77b40000 139264 Apphelp.dll C:\WINDOWS\system32\Apphelp.dll
0x66700000 1482752 ~df394b.tmp C:\DOCUME~1\ANDARI~1\LOCALS~1\Temp\~e5.0001.dir.0000\~df394b.tmp
0x5ad70000 229376 uxtheme.dll C:\WINDOWS\system32\uxtheme.dll
0x74720000 307200 MSCTF.dll C:\WINDOWS\system32\MSCTF.dll
0x755c0000 188416 msctfime.ime C:\WINDOWS\system32\msctfime.ime
0x59a60000 659456 DbgHelp.dll C:\WINDOWS\system32\DbgHelp.dll
0x76bf0000 45056 psapi.dll C:\WINDOWS\system32\psapi.dll
0x76ee0000 245760 rasapi32.dll C:\WINDOWS\system32\rasapi32.dll
0x76e90000 73728 rasman.dll C:\WINDOWS\system32\rasman.dll
0x5b860000 344064 NETAPI32.dll C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 192512 TAPI32.dll C:\WINDOWS\system32\TAPI32.dll
0x76e80000 57344 rtutils.dll C:\WINDOWS\system32\rtutils.dll
0x72d20000 36864 wdmaud.drv C:\WINDOWS\system32\wdmaud.drv
0x76c30000 188416 WINTRUST.dll C:\WINDOWS\system32\WINTRUST.dll
0x77a80000 606208 CRYPT32.dll C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 73728 MSASN1.dll C:\WINDOWS\system32\MSASN1.dll
0x76c90000 163840 IMAGEHLP.dll C:\WINDOWS\system32\IMAGEHLP.dll
0x72d10000 32768 msacm32.drv C:\WINDOWS\system32\msacm32.drv
0x77bd0000 28672 midimap.dll C:\WINDOWS\system32\midimap.dll
0x73ee0000 16384 KsUser.dll C:\WINDOWS\system32\KsUser.dll
0x20000000 2904064 xpsp2res.dll C:\WINDOWS\system32\xpsp2res.dll
0x0ffd0000 163840 rsaenh.dll C:\WINDOWS\system32\rsaenh.dll
0x769c0000 733184 userenv.dll C:\WINDOWS\system32\userenv.dll
0x77fe0000 69632 secur32.dll C:\WINDOWS\system32\secur32.dll
0x75e60000 77824 cryptnet.dll C:\WINDOWS\system32\cryptnet.dll
0x76f60000 180224 WLDAP32.dll C:\WINDOWS\system32\WLDAP32.dll
0x4d4f0000 360448 WINHTTP.dll C:\WINDOWS\system32\WINHTTP.dll
0x722b0000 20480 SensApi.dll C:\WINDOWS\system32\SensApi.dll
0x76fd0000 520192 CLBCATQ.DLL C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 806912 COMRes.dll C:\WINDOWS\system32\COMRes.dll
0x4f680000 2125824 dxdiagn.dll C:\WINDOWS\system32\dxdiagn.dll
0x74ef0000 32768 wbemprox.dll C:\WINDOWS\system32\wbem\wbemprox.dll
0x75290000 225280 wbemcomn.dll C:\WINDOWS\system32\wbem\wbemcomn.dll
0x74ed0000 57344 wbemsvc.dll C:\WINDOWS\system32\wbem\wbemsvc.dll
0x75690000 483328 fastprox.dll C:\WINDOWS\system32\wbem\fastprox.dll
0x76080000 413696 MSVCP60.dll C:\WINDOWS\system32\MSVCP60.dll
0x767a0000 77824 NTDSAPI.dll C:\WINDOWS\system32\NTDSAPI.dll
0x76f20000 159744 DNSAPI.dll C:\WINDOWS\system32\DNSAPI.dll
0x73760000 299008 ddraw.dll C:\WINDOWS\system32\ddraw.dll
0x73bc0000 24576 DCIMAN32.dll C:\WINDOWS\system32\DCIMAN32.dll
0x6d910000 462848 D3DIM.DLL C:\WINDOWS\system32\D3DIM.DLL
0x60000000 360448 ijl15.dll C:\Program Files\EA GAMES\The Sims 2\TSBin\ijl15.dll

Call stack:
0x0001:0x00011a5b C:\WINDOWS\system32\kernel32.dll RaiseException() + 82
0x0001:0x007f9cac C:\Program Files\EA GAMES\The Sims 2\TSBin\Sims2.exe public: virtual bool __thiscall cTSAudioCOMDirector::OnStart(class cIGZCOM *)() + 2211502
0x0001:0x007f5da4 C:\Program Files\EA GAMES\The Sims 2\TSBin\Sims2.exe public: virtual bool __thiscall cTSAudioCOMDirector::OnStart(class cIGZCOM *)() + 2195366
0x0001:0x007f5d37 C:\Program Files\EA GAMES\The Sims 2\TSBin\Sims2.exe public: virtual bool __thiscall cTSAudioCOMDirector::OnStart(class cIGZCOM *)() + 2195257

Stack data: (ESP is 0x0012f89c)
0x0012f71c 00000000 00000080 02400000 00000000 000079be a5b294e5 fdbf0000 00000000
0x0012f73c ffff7f3f ffffffff 0008773f 0000843b 00000000 00000000 00000000 00000000
0x0012f75c 00800080 00800080 00800080 00800080 00008040 04800580 06800480 06800780
0x0012f77c 00800080 ffffffff 00000000 00000000 00007f43 00007f43 00007f43 00007f43
0x0012f79c febfc943 01c08343 ffffff3e ffff7f3f 0000803f 0000803f 0000803f 0000803f
0x0012f7bc 0a00a300 be076130 09008c00 bd076130 a00f0000 01000000 20602704 00000000
0x0012f7dc 88179d03 30df7403 6d05917c 68df7403 c4df7403 340000c0 a8211900 00d0fa7f
0x0012f7fc c8de7403 389a1500 c221937c acde7403 c80df403 00000000 00000900 0a00af01
0x0012f81c b01b0000 0900bf03 af1b0000 1e000000 01000000 4800f403 68df7403 88179d03
0x0012f83c 8cdf7403 6d05917c 18000000 40000000 340000c0 00000000 92d5907c cc6bdd77
0x0012f85c 580b0000 02000000 30e07403 d043f677 ffff0000 7ce07403 04000000 02000000
0x0012f87c 70eb7403 c0939c7c dd43f677 c0939c7c 04000000 00000000 7ce07403 580b0000
0x0012f89c ecf5fc00 63736de0 01000000 00000000 5b2a817c 03000000 20059319 44f91200
0x0012f8bc 30720901 fcf81200 18ee907c f006917c ffffffff eb06917c bea1bf00 00008601
0x0012f8dc 00000000 c3a1bf00 eca51701 44f91200 c00cc40f 30f91200 acacbf00 63736de0
0x0012f8fc 01000000 03000000 24f91200 200dc40f 64d9fc00 63736de0 01000000 00000000
0x0012f91c 00000000 03000000 20059319 44f91200 30720901 54f91200 a46dbf00 44f91200
0x0012f93c 30720901 e6891a50 64d9fc00 3864940f 01000000 b4d9fc00 90f91200 376dbf00
0x0012f95c 14e1b910 567b7400 e6891a50 200dc40f 14e1b910 c00cc40f 14e1b910 516c0438
0x0012f97c 01000000 68f91200 58fa1200 5077ed00 ffffffff 00000000 be827400 200dc40f
0x0012f99c e6f91200 c8f91200 416c0438 00000000 200dc40f 14e1b910 2882c30f f0f91200
0x0012f9bc 65867400 200dc40f 416c0438 e6f91200 e8e0b910 883b2410 14e1b910 e3877400
0x0012f9dc 516c0438 e6f91200 883b0000 00000000 918b7400 516c0438 883b2410 e8e0b910
0x0012f9fc ace0b910 00000000 00000000 07000000 68fa1200 42a07400 f8e0b910 98e0b910

Instruction data: (EIP is 0x7c812a5b)
0x7c8129db 00 00 8b 45 e4 e8 1c fb fe ff c2 0c 00 ff ff ff ff 00 00 00 00 f9 29 81 7c 90 90 90 90 90 8d 45
0x7c8129fb cc 50 ff 15 38 12 80 7c c3 90 90 90 90 90 8b ff 55 8b ec 83 ec 50 8b 45 08 83 65 b8 00 89 45 b0
0x7c812a1b 8b 45 0c 56 8b 75 14 83 e0 01 85 f6 89 45 b4 c7 45 bc 09 2a 81 7c 0f 84 99 00 00 00 8b 4d 10 83
0x7c812a3b f9 0f 0f 87 2d 1c 03 00 85 c9 89 4d c0 74 07 57 8d 7d c4 f3 a5 5f 8d 45 b0 50 ff 15 08 15 80 7c
0x7c812a5b 5e c9 c2 10 00 85 ff 0f 8e 36 93 ff ff 8b 55 fc 89 55 0c 0f b7 16 8b 7d f8 8a 14 3a 88 11 8b 78
0x7c812a7b 0c 0f b6 d2 66 8b 14 57 66 3b 16 0f 85 99 89 03 00 8b 50 08 66 8b 5a 04 38 19 0f 84 97 89 03 00
0x7c812a9b 46 46 41 ff 4d 0c 75 cb e9 f6 92 ff ff 8b 4d 10 e8 24 78 ff ff 8b 55 0c 8b d8 43 e9 11 a3 ff ff
0x7c812abb 8b d9 89 5d 08 e9 06 a2 ff ff 8b 35 9c 47 88 7c e9 01 a2 ff ff 83 65 c0 00 e9 78 ff ff ff 90 90

[Canoodle]

Try this:
http://www.sims2wiki.info/wiki.php?title=Game_Help:Game_Problem

Work your way through this tutorial and let us know how it goes or if you have any questions.

[mando1989]

I have the same problem...it radomly crashes...Uh...I hate it!

[Quexinos]

mine too, it hasn't since I got my new video card though. What video card are you using? I dunno if that really has anything to do with it though. When mine crashed though, I woudn't even get a log, it'd just shut down.

[julianarosalia]

mando1989, please go through the faq that Canoodle linked to and let us know how it goes.

[JLonier]

Please everyone go through the entire article Canoodle linked ya'll to step by step or until you reach a resolution to your problem and do not hijack this thread.

Adding a comment of "I have this problem too" isn't helpful and clutters up the thread making it difficult to navigate so please keep your comments confined to helpful suggestions. :)

Please let us know if you have any questions along the way.

[AndarielHalo]

This FAQ is exactly what I've done and described in my first post!!!!!!!!!!!!!!!!

[Canoodle]

Well, not exactly. :) Did you try the 50% method that is in the tutorial? That will narrow down which files are actually crashing your game. Read through it again. When you removed the Downloads folder, and the crashing stopped...this is the next step:
http://www.sims2wiki.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content

If you had systematically followed the tutorial, it would have lead you to that page. Try the tutorial again. Let us know how it goes.

[AndarielHalo]

Yes, I DID try the "50%" method. STILL it did so. It's not any specific files which seem to be crashing the game, it seems to simply be the EXISTANCE of files. I've tried it with 90% of my downloaded packages, I've tried it with NO packages, I've tried it with ALL packages, it simply crashes MOSt of the time, unless I've got no downloads and no neighborhood data.

This started yesterday after adding about 350 packages to my downloads folder. The game crashed with the typical "The application has encountered an error. This application will now close" error. I tried removing the 350 I had added that day, and it still gave me the error. I then tried removing ALL downloads and it STILL gave me this issue. I removed all the neighborhood data and it finally worked.

I then added the downloads back in with the neighborhood and it crashed. I removed all the downloads, and left the neighborhood and it worked.

After some serious working, I managed to get it working with all downloads but without the neighborhood, and I then tried removing specific packages from my 350 on 6/14, and it still crashed. I reinstalled the entire game, and put the entire downloads back in... and it still crashed. I then placed in all up until 6/13, and it worked. I then carefully added the files from 6/14 of the 350, and it kept working. I only kept about 270 to 300 of the original files, and it worked.


Now today, it crashed when I added some new files today! I tried removing those new files, and it STILL crashed!

[Canoodle]

Hmmm. This seems to be pointing to an issue with your neighborhood and the CC.
Let me see if I have this right:
-It works without the neighborhood with the DL folder installed.
-It doesn't work with the N'hood AND the DL folder installed.

When you reinstalled, did you copy your existing hoods back into the game? Is it just one N'hood or all hoods that crash with the DL's installed? Does it crash when entering the neighborhood, or upon running the game?

I'm hoping for your sake that it isn't a borked Neighborhood, because we all know what that means. :( I'm wondering if you have something installed (placed before you installed new content) in the hood that is conflicting with your new downloads.

Unfortunately, I cannot root out this problem for you (I wish I could). It's real drudgery mucking through those files and I certainly feel your pain.

[AndarielHalo]

-It works without the neighborhood with the DL folder installed.
-It doesn't work with the N'hood AND the DL folder installed.
-It sometimes works with the N'hood and without the DL folder
-It sometimes works without the N'hood and with the DL
-It sometimes works with both the N'hood and the DL folder

That's my situation, basically.

About the only thing I did differently which I thought had something to do with it was I installed the latest version of SimPE and toyed around with it, exported one of my Sims, but didn't change anything else. This was before I reinstalled everything

[SnowHawke9]

Try reading all the logs and exception txt files in the sims "Logs" folder. There is a separate error file for everything in there. Most are blank, look for the files that have more than a "zero" file size. It will give you an idea what type of problem is crashing it. From there someone here on this site or on the Maxis site may be able to tell you what to look for.

[briandam8]

System memory: 512 Megabytes total, 52 Megabytes free.

Theres your problem! 52MB Free ram when it crashes! I have 1GB ram, and it still crashes, but not nearly as much, Get more RAM. That fixed mine, it'll probably fix yours.

[AndarielHalo]

Theres your problem! 52MB Free ram when it crashes! I have 1GB ram, and it still crashes, but not nearly as much, Get more RAM. That fixed mine, it'll probably fix yours.


Are you sure it's just that? Seems kind of a menial reason

[KagomeKagome]

Obviously, you don't know how much memory this game hogs because of the crappy engine. 512MB is the bare minimum, and while it's great for just the base game, it won't cut it if you have the EPs/SPs. Even at a Gig, mine crashes constantly (which means that more than a Gig of RAM is probably what you need, too).

XP needs at least...ah, I think it was around 300MB of RAM to run, and if you're gaming, you're taking memory away from Windows that it needs to be stable. Of course it's going to crash.

[Canoodle]

I dunno. At my AZ home I ran all the EP's on a 3Ghz computer, integrated Intel chipset and 512 RAM. I'd play for up to 7 hours straight. Never crashed once. Then again, I am super picky about what I put in my downloads folder and never abused the machine by stuffing Gigs of content into it and then trying to run it with 512 RAM.

I have since upgraded the RAM, (I was sick of the slowness) but haven't touched the rest of the computer yet. Basically, I need to scrap the whole machine as the motherboard is awful.