I found a topic with the same title in the archives (click) but nothing mentioned in the rather short thread tells me much.

I had Sims 2, University, Nightlife, and Glamour Stuff installed on my laptop with no problems what-so-ever. Yesterday I finally bought Pets and installed it; once the installation was over, I selected to launch the game and everything worked fine (with the exception of the majority of my custom content not showing up).

I closed the game and a few hours later, tried to run it again. I kept getting the pop-up error: "Please ensure The Sims 2 Pets disc is in the drive, select OK and restart the application." The disc was in the drive already, so I opened it and took the disc out, put it back in, and tried again. Still got the same error. Restarted, same error. So I broke down and uninstalled the whole thing from my system (the whole thing meaning all of the Sims games I had installed). Then I did a fresh reinstall. Once again, it ran fine right after the install.

Once I closed it and then tried to play it again this morning, I got the same pop-up error. Restarted, still got the error. So I googled it and came up with that thread (click). I followed the link in that thread to another one (click). In that last one, someone said to check if any of those listed programs were installed.

I found Sonic and uninstalled. I loaded Pets and it worked fine for about half an hour, then it froze, screen turned black and I couldn't do anything. So I forced my computer to restart because I couldn't even get the game to shut off. Now I'm getting the pop-up again.

I have also uninstalled Glamour Life but I continue to get the same error. None of the other programs listed in those threads are on my computer, so I'm at a total loss. I doubt my disc could be damaged since I just bought it, but if it comes down to it, I may see if I can exchange it.

This is really frustrating to me so if someone could please help me out as soon as possible, that'd be amazing. Thanks in advance!

http://www.download.com/Trend-Micro...4-10227353.html download and run that. click to generate a log file - DO NOT CLICK TO FIX ANYTHING - and then copy/paste the log in here.

Thank you so much for the speedy response! Here is my log file!

First thing I notice is you have a lot of unnecessary processes running. While I’m sure that not all of these are the cause of your problem, getting rid of them will lead to a speedier system and possibly better game play. You might want to read my post here: http://modthesims2.com/showpost.php...45&postcount=21 It talks about how to use mconfig to disable extra stuff.

The other thing I notice is your poor computer has McAfee. McAfee shouldn’t be causing this particular problem but it certainly has its own fair share of problems. It also doesn’t actually detect well as several free programs which use fewer resources. It’s up to you but I would recommend uninstalling McAfee from add/remove programs and getting a superior free program like Avast! or Avira. You can only have one av installed a time so it is important you totally get rid of McAfee before trying to install another one. I know you have to uninstall individual utilities – like anti virus protection, anti spyware protection, etc, before getting rid of the actual mcafee security center. If you try to uninstall the center before you get rid of all utilities it will refuse. You’d have to do restarts in between these uninstalls.


RAMASST.exe – has to do with dvd burning functions. You might try killing this unnecessary process through task manager (not through hijack this!).
DVDRAMSV.exe – is also an unnecessary processes having to do your drive

Those are the only two processes I see having anything directly to do with your optical drive.. there may be something else causing it but I couldn’t tell you for sure. Using the msconfig to get rid of all unnecessary processes and services might work without us knowing exactly what caused it…

I dunno if another mod sees something I missed?

eta: toscdspd.exe also has to do with your drive.

What is Game Console Service? It definitely sounds like you don't want that running when you play. Wow, you have so much running there in the background- definitely get rid of the Google and Yahoo stuff, the wireless zero config (big piece of rubbish that is!), Logmein, Qtime, itunes, etc., whilst you play.

Toshiba comes with a bunch of games preinstalled. It's part of that.

Have you tried deleting the groups.cache file? Can't hurt. Might help. It can get corrupted and just takes a quick right-click to nuke it.It's a game generated file. Your game will generate another one when you launch it again. You will find it in mydocs>eagames>sims2 folder.

I've had all manner of weird errors pop up when that file gets corrupted.

So do most branded PCs and laptops. It's why we wipe 'em as soon as we get them out of the box, or slap an image on them!
But what does that actually do (the game console service)?

It just manages the games. You pull it up all the games are listed. You can install/uninstall from there.

Sorry it took me so long to get back to you guys.

I uninstalled McAfee and installed avast! -- which, btw, thanks so much for that! I've been hoping for a free one as I'm a poor college student.

I also removed quicktime, I don't use it. Got rid of the itunes task and the others you mentioned, callistra.

Everything's working fine now. So I don't know what exactly was the problem.

Oh, I also scanned my registry and found out there were over 500 errors. Got those fixed too.

So yeah, once again, thanks for the help guys. :D