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It's impossible for us to tell at this distance, sorry! Only you can troubleshoot your game, because only you can see it. We don't even know what kind of system you're on, and we can't see the screen.
To troubleshoot your game, start by following the instructions in the FAQ to which you were directed when you tried to start a thread. If working through the FAQ (not just reading it) doesn't work, come back and calmly tell us your system specs and what happened when you tried each step of the FAQ. It may be helpful to show a screenshot of what's (not) happening.
Deep breath. Patience. You can do this.
Ugly is in the heart of the beholder.
(My simblr is
Sim Media Res .
Widespot,
Widespot RFD: The Subhood, and
Land Grant University are all available here. In case you care.)