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Lab Assistant
Original Poster
#1 Old 20th Apr 2018 at 6:07 PM

This user has the following games installed:

Sims 2, University, Nightlife, Open for Business, Pets, Seasons, Bon Voyage, Free Time, Apartment Life
Default My cutscenes won’t play
Hiya guys recently my cutscenes are not playing, like the one when you first load up a town what do I do? it’s just a black screen
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Mad Poster
#2 Old 20th Apr 2018 at 6:16 PM
Let's give this a chance to be easy. Open up your game and camera options and make sure the "Special Event Camera" is on.

Only some neighborhoods have flyby videos. If you're in a custom neighborhood, it'll go straight to neighborhood view once loaded.

Ugly is in the heart of the beholder.
(My simblr isSim Media Res . Widespot,Widespot RFD: The Subhood, and Land Grant University are all available here. In case you care.)
Lab Assistant
Original Poster
#3 Old 20th Apr 2018 at 6:33 PM
I just checked and it is on. I’m playing on a i game build town
Mad Poster
#4 Old 20th Apr 2018 at 6:50 PM
You mean a neighborhood you built yourself? There won't be a fly-by, so nothing's wrong if that's the only thing missing.

Ugly is in the heart of the beholder.
(My simblr isSim Media Res . Widespot,Widespot RFD: The Subhood, and Land Grant University are all available here. In case you care.)
Lab Assistant
Original Poster
#5 Old 20th Apr 2018 at 7:02 PM
Quote: Originally posted by Peni Griffin
You mean a neighborhood you built yourself? There won't be a fly-by, so nothing's wrong if that's the only thing missing.


No one that was already in the game.
Lab Assistant
Original Poster
#7 Old 20th Apr 2018 at 8:04 PM
Quote: Originally posted by Sandi Greenwood
Did you change the name and what language are you playing as, sometimes the spelling of the name changes


I didn’t change anything and English. I click the town and it loads but When the cut scene normally plays it’s a black screen.
The Great AntiJen
retired moderator
#8 Old 20th Apr 2018 at 8:54 PM
Which town/neighbourhood are you loading?

I no longer come over to MTS very often but if you would like to ask me a question then you can find me on tumblr or my own site tflc. TFLC has an archive of all my CC downloads.
I'm here on tumblr and my site, tflc
Turquoise Dragon
retired moderator
#10 Old 21st Apr 2018 at 12:00 AM
Sounds like a graphics driver problem? If you could copy your config log (with desktop name removed) from your documents/logs file from the game under a spoiler we could maybe help?

Moving to help btw.
Lab Assistant
Original Poster
#11 Old 22nd Apr 2018 at 12:39 PM
Quote: Originally posted by gdayars
Sounds like a graphics driver problem? If you could copy your config log (with desktop name removed) from your documents/logs file from the game under a spoiler we could maybe help?

Moving to help btw.
.

I don’t actually know how to do that
Lab Assistant
Original Poster
#12 Old 22nd Apr 2018 at 1:20 PM
Quote: Originally posted by maxon
Which town/neighbourhood are you loading?

It happens with all of the i game towns
Needs Coffee
retired moderator
#13 Old 22nd Apr 2018 at 1:51 PM
Quote: Originally posted by wolfiebaby
.

I don’t actually know how to do that


Go to Documents>EA Games>The Sims2>Logs. In there is a file with the name of your computer followed by configlog.txt.

Do a copy paste.

"I dream of a better tomorrow, where chickens can cross the road and not be questioned about their motives." - Unknown
~Call me Jo~
Lab Assistant
Original Poster
#14 Old 22nd Apr 2018 at 4:42 PM
Default log
Quote: Originally posted by joandsarah77
Go to Documents>EA Games>The Sims2>Logs. In there is a file with the name of your computer followed by configlog.txt.

Do a copy paste.


Log generated on 4/22/2018, 12:52

=== Application info ===
Name: The Sims 2 EP9
Version: 1.17.0.66
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.0
CPU: 2374.399902Mhz, Name:GenuineIntel, FPU:1, MMX:1
Memory: 1024MB
Free memory: 968MB

=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics Family
Name (database): Intel(R) HD Graphics Family <<NOT FOUND IN DATABASE!>>
Vendor: Intel
Chipset: Vendor: 8086, Device: 0a16, Board: 397817aa, Chipset: 000b
Driver: igdumdim32.dll, Version: 10.18.10.3412, GUID: D7B78E66-4956-11CF-4E79-7219B6C2C735
Driver version: 3412
Monitor: \\.\DISPLAY1
Monitor aspect: 1.782383, 16:9
Screen mode: 1366x768x32BPP,60Hz
Texture memory: 1792MB
HW T&L: Fixed function:1 Programmable:3.0
Pixel program: 3.0
Texture stages: 8
AppControlledAA: 1

Global properties
-----------------
uintProp propertyRevision 6
boolProp allowCustomContent true
boolProp animationLOD false
uintProp antialiasingQuality 0
boolProp autoCentering true
boolProp autoLogin false
boolProp bumpMapping false
boolProp checkForPatch true
boolProp constrainFloorElevation true
uintProp cutawayMemorySize 3
boolProp cutawayOutside true
boolProp disableCustomObjects false
boolProp displayCustomObjectInfo false
boolProp displayLookAtBoxes false
boolProp displayPaths false
boolProp deviceVsynch true
uintProp dynamicRenderStrategy 0
boolProp edgeScrolling true
floatProp horzedgescrollrate 0.5
floatProp vertedgescrollrate 0.5
uintProp effectPriorityLevel 3
stringProp lastLoadedNeighborhood Riverblossom Hills
boolProp freeWill true
floatProp geomBoneInfluenceThreshold 0.01
boolProp geomCheckGeomDataIntegrity false
uintProp geomGenerateTangentSpaceNormalLines 0
boolProp geomGenerateTangentSpaceSxT false
floatProp geomGeneratedTangentSpaceNormalLineLength 0.1
uintProp geomMaxBoneInfluencesPerVertex 4
sintProp geomMaxMorphTargetDeltasPerVertex 4
floatProp geomMorphTargetDeltaThreshold 0.001
floatProp geomPerBoneBoundBlendWeightThreshold 0.9
boolProp guob true
boolProp interrupt false
boolProp lightOpenGLStyle false
uintProp lightingQuality 3
boolProp livePIP false
boolProp lotInfoAdvancedMode false
stringProp lotWindowFillColor (0,0,0,1)
uintProp maxParticlesTarget 10000
uintProp maxTerrainGrade 5
boolProp morph true
stringProp neighborhoodWindowFillColor (0.5,0.5,0.5,1)
boolProp noStupidIFFUnlocking false
boolProp optimizeMeshes true
floatProp particleDamping 0
floatProp particleDensity 1
uintProp particleLODOffset 0
floatProp particleScale 1
floatProp particleSizeThreshold 1
boolProp quickTips true
boolProp reduceBoneWeights false
boolProp renderOpaqueUI false
boolProp reflectionWithExtraViewer false
boolProp rotateCameraSims1Mode false
boolProp nhoodWaterReflection false
boolProp renderInsideObjectOnlyOnSelectedSimLevel true
boolProp showSnowOnGround true
uintProp renderInsideVisibleObjects 1
boolProp renderSelectedSimLevel false
boolProp sleepInBackground true
boolProp simInBackground false
boolProp simShadows true
boolProp snapObjectsToGrid true
uintProp soundDetail 2
boolProp specHighlights true
boolProp unevenTilesFloorable true
boolProp useEffects true
boolProp useLODs false
uintProp snapshotPictureQuality 2
uintProp snapshotPictureSize 2
boolProp usePixelAspectRatio true
uintProp videoCaptureMaxRecordingSeconds 60
uintProp videoCaptureQuality 1
uintProp videoCaptureSize 1
boolProp videoCaptureAudioOn true
boolProp CameraDriftCamEnabled true
boolProp CameraSpecialEventEnabled true
boolProp ShowLotPackageFilename false
boolProp SoundMasterGroupVoxEnabled true
boolProp SoundMasterGroupFXEnabled true
boolProp SoundMasterGroupMusicEnabled true
boolProp SoundMasterGroupAmbienceEnabled true
uintProp FXVolume 100
uintProp VOXVolume 100
uintProp AmbienceVolume 100
uintProp MusicVolume 40
floatProp tvVolume 0.5
uintProp AudioPerformance 1
boolProp ShowTutorialWelcome true
boolProp NoLegacySounds true
boolProp liveCameraConstraints true
uintProp edithConfigFlags 1
uintProp copiedShippedDataToUserDataFolder 262143
boolProp enableLotImpostersInLot true
boolProp enableNeighborhoodOccupantsInLot true
uintProp lotSkirtSizeIncrease 9
uintProp neighborhoodPropFadeDistance 50
boolProp clickableLotImposters true
boolProp showXRayCursor true
uintProp maxTotalSims 10
uintProp maxTotalHumans 8
uintProp maxTotalPets 6
floatProp pagodaSlopeControlX 1
floatProp pagodaSlopeControlY 1
floatProp pagodaCornerHeightRatio 0.25
floatProp pagodaEaveX 1.5
floatProp pagodaEaveY 1.5
floatProp diagonalPagodaEaveX 1
floatProp diagonalPagodaEaveY 1
boolProp force12HrTime false
boolProp enableOceanReflection false
boolProp includeCeilings false
boolProp quarterTilePlacementEnabled false
stringProp activeDeviceDisplayMode 1280x720x32x60
boolProp activeDeviceUseSoftwareRasterizer false
uintProp optionMaterialDetail 1
uintProp optionObjectDetail 2
uintProp optionObjectHiding 1
uintProp optionSnowOnGround 1
uintProp optionShadows 1
uintProp optionOpaqueUI 0
uintProp optionReflection 0
uintProp optionCeiling 0
uintProp optionEffectsQuality 1
uintProp optionLightingQuality 1
uintProp optionSoundQuality 1
uintProp optionEnableLotImpostersInLot 0
uintProp optionEnableNeighborhoodOccupantsInLot 0
uintProp optionLotSkirtSizeIncrease 0
sintProp activeDeviceNum 0
boolProp copiedUSToUKEnglishNames false
stringProp activeDeviceList 1;0;Intel(R) HD Graphics Family;8086;0a16;3412;10.18.10.3412, GUID: D7B78E66-4956-11CF-4E79-7219B6C2C735;
boolProp carsOnRight true
stringProp startingNeighborhood Pleasantview
boolProp perfAddLights true
boolProp perfRenderParts true
boolProp perfLightCaching true
boolProp perfEnableSkinning true
boolProp perfEnableMorphing true
uintProp lodOverride 0
boolProp effectLODSoftChange true
floatProp effectMaxTimeDelta 0
boolProp enableSnapshot true
boolProp floorCollisions true
boolProp wallCollisions true
boolProp creatingLotTemplate false


Device 0
--------

Options
-------
uintProp MaterialDetail 1 #default: 1
uintProp ObjectDetail 2 #default: 2
uintProp ObjectHiding 1 #default: 1
uintProp SnowOnGround 1 #default: 1
uintProp Shadows 1 #default: 1
uintProp OpaqueUI 0 #default: 0
uintProp Reflection 0 #default: 0
uintProp Ceiling 0 #default: 0
uintProp EffectsQuality 1 #default: 1
uintProp LightingQuality 1 #default: 1
uintProp SoundQuality 1 #default: 1
uintProp DirtyRect 2 #default: 2
uintProp FullscreenFadeEffect 1 #default: 1
uintProp Turbo 2 #default: 2
uintProp SimulatorControls 1 #default: 1
uintProp LightingOptimizations 3 #default: 3
uintProp AnimationSamplingLevel 1 #default: 1
uintProp LivePIP 0 #default: 0
uintProp SpecialEventCamera 1 #default: 1
uintProp ScreenModeResolution 3 #default: 3
uintProp SubjectTracking 1 #default: 1
uintProp EnableLotImpostersInLot 0 #default: 0
uintProp EnableNeighborhoodOccupantsInLot 0 #default: 0
uintProp LotSkirtSizeIncrease 0 #default: 0

Option properties
-----------------
boolProp bumpMapping false
uintProp imageDataSizeReductionOnLoad 2
boolProp reduceBoneWeights true
boolProp useLODs true
uintProp lodOverride 35
uintProp renderInsideVisibleObjects 1
boolProp showSnowOnGround true
boolProp simShadows false
boolProp objectShadows false
boolProp guob false
boolProp heightMapShadows false
boolProp renderOpaqueUI false
boolProp reflectionWithExtraViewer false
boolProp nhoodWaterReflection false
boolProp includeCeilings false
boolProp useEffects true
boolProp enableOceanReflection false
uintProp maxParticlesTarget 2000
uintProp particleLODOffset 0
uintProp effectPriorityLevel 1
floatProp particleDensity 1
floatProp particleScale 1
boolProp lightingEnabled true
boolProp portalLighting false
boolProp floorAndWallNormalMapping false
boolProp specHighlights false
uintProp AudioPerformance 0
uintProp dynamicRenderStrategy 2
boolProp enableSnapshot true
boolProp useTurboRect true
uintProp maxNumOfVisitingSims 2
boolProp optimizedDiffusion true
boolProp incrementalLighting true
boolProp lerpLights true
boolProp useDirtyTiles true
boolProp animationFrameSampling true
boolProp livePIP false
boolProp livePIPDefault false
boolProp chooseCameraSpecialEventEnabled true
uintProp maxResWidth 1600
uintProp maxResHeight 1200
uintProp defaultResWidth 1024
uintProp defaultResHeight 768
floatProp centerTrackingDeadZoneMagnitude 70
boolProp enableLotImpostersInLot false
boolProp enableNeighborhoodOccupantsInLot false
uintProp lotSkirtSizeIncrease 5
uintProp optionMaterialDetail 1
uintProp optionObjectDetail 2
uintProp optionObjectHiding 1
uintProp optionSnowOnGround 1
uintProp optionShadows 1
uintProp optionOpaqueUI 0
uintProp optionReflection 0
uintProp optionCeiling 0
uintProp optionEffectsQuality 1
uintProp optionLightingQuality 1
uintProp optionSoundQuality 1
uintProp optionDirtyRect 2
uintProp optionFullscreenFadeEffect 1
uintProp optionTurbo 2
uintProp optionSimulatorControls 1
uintProp optionLightingOptimizations 3
uintProp optionAnimationSamplingLevel 1
uintProp optionLivePIP 0
uintProp optionSpecialEventCamera 1
uintProp optionScreenModeResolution 3
uintProp optionSubjectTracking 1
uintProp optionEnableLotImpostersInLot 0
uintProp optionEnableNeighborhoodOccupantsInLot 0
uintProp optionLotSkirtSizeIncrease 0
sintProp activeDeviceNum 0

Device properties
-----------------
boolProp useRenderTextures false
uintProp antialiasingSupport 1
boolProp dontMergeNHFlora true
boolProp enableDriverMemoryManager false
boolProp vs2LoopsFunctional false
boolProp presentWorkaround false
boolProp enumerateMultisampleLevels false
boolProp simpleTerrain true
boolProp disableVSyncSupport true
boolProp useShaders false
boolProp disableTexMemEstimateAdjustment true
uintProp deviceLocalVideoMemorySizeDefault 1879048192
boolProp activeDeviceUseSoftwareRasterizer false
uintProp configParserErrorCode 0
uintProp hwMajorPSVersion 3
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