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- OS X (Mac) - "Unknown error occurred" when I attempt to launch the game
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- OS X (Mac) - "Unknown error occurred" when I attempt to launch the game
Replies: 3 (Who?), Viewed: 3983 times.
#1
14th Nov 2016 at 5:10 AM
Posts: 205
Thanks: 128 in 2 Posts
This user has the following games installed:
Sims 3, World Adventures, Ambitions, Generations, Pets, Supernatural, Seasons, University Life, Island Paradise, Into the Future
"Unknown error occurred" when I attempt to launch the game
I just reinstalled The Sims 3 and the ambitions expansion pack using Origin. As soon as I click the Sims 3 icon to launch it, a window pops up saying "Unknown error occurred" and a button that says Okay. Does anyone have any idea of why it's doing this? I kind of suspect it's Origin.
“Everybody shut up!”-Sherlock
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#2
14th Nov 2016 at 5:23 AM
Last edited by igazor : 14th Nov 2016 at 5:49 AM.
Posts: 4,514
If that's not it, there may have been remnants of a prior TS3 left behind in the Registry (I am assuming Windows here, not Mac) that never got cleaned up. It's a best practice to use a tool such as CCleaner to clean the Registry before attempting a re-install.
https://www.piriform.com/ccleaner
Edit: Whoops sorry, forget all that. Just noticed that the subject line says OS X. Okay, so did you do a complete removal of a prior installed version including any hidden files that TS3 likes to leave behind? Same question as above on the game folder in Documents, though. And have you run the OS X version of the 1.67 SuperPatcher on your new install?
https://bluebellflora.com/how-to-do...nstall-on-a-mac
https://help.ea.com/en-us/help/the-...3-super-patcher
#3
15th Nov 2016 at 12:09 AM
Posts: 205
Thanks: 128 in 2 Posts
Quote: Originally posted by igazor
If that's not it, there may have been remnants of a prior TS3 left behind in the Registry (I am assuming Windows here, not Mac) that never got cleaned up. It's a best practice to use a tool such as CCleaner to clean the Registry before attempting a re-install. https://www.piriform.com/ccleaner Edit: Whoops sorry, forget all that. Just noticed that the subject line says OS X. Okay, so did you do a complete removal of a prior installed version including any hidden files that TS3 likes to leave behind? Same question as above on the game folder in Documents, though. And have you run the OS X version of the 1.67 SuperPatcher on your new install? https://bluebellflora.com/how-to-do...nstall-on-a-mac https://help.ea.com/en-us/help/the-...3-super-patcher |
Seems like the problem was just Origin. I installed Sims 3 using my disc and it works fine now.
“Everybody shut up!”-Sherlock
#4
15th Nov 2016 at 5:08 AM
Posts: 4,514
Glad it's working for you that way. Just an FYI, should you ever upgrade OS X to El Capitan, Sierra, or beyond if you haven't already, those operating systems are reportedly unable to authenticate the discs thus leaving disc install players with no way to start up the game. Most of them have to switch over to Origin for Mac installs at that point.
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